{
  "engine_name": "Revive Customer Question → Content Engine",
  "schema_version": "1.0",
  "generated_date": "2026-09-11",
  "site": "https://revive.zennplus.com/",
  "input_sources": [
    "site_decision_lab",
    "site_answer_helpfulness",
    "site_question_gap",
    "site_related_guide_click",
    "site_search",
    "support_email",
    "facebook_comment",
    "youtube_comment",
    "sales_question",
    "manual_research",
    "other"
  ],
  "gap_taxonomy": {
    "ANSWERED_EXISTING": "Question is already covered by an existing canonical answer/question cluster.",
    "WEAK_EXISTING": "Existing canonical page is the right destination, but answer depth or evidence should be strengthened.",
    "NEW_SUBQUESTION": "Distinct subquestion belongs on an existing canonical page as a new answer block.",
    "NEW_DECISION_OBJECT": "Distinct decision intent may deserve a new object and possibly a new URL after review.",
    "OUTDATED_EVIDENCE": "Question is covered but the supporting evidence or review date needs updating.",
    "LOCAL_DATA_MISSING": "Answer depends on country, price, access, regulation, or availability data not yet present.",
    "ENTITY_AMBIGUITY": "Question cannot be routed confidently to one entity or canonical page.",
    "NOT_WORTH_TARGETING": "Question is too vague, low-value, unsafe, or outside Revive's scope.",
    "SAFETY_ESCALATION": "Question asks for individualized prescribing, stopping/changing medication, emergency advice, or other unsafe personalization."
  },
  "queue_fields": [
    "Record_ID",
    "Received_At",
    "Input_Source",
    "Raw_Question",
    "Normalized_Question",
    "Classification",
    "Canonical_URL",
    "Matched_Query_ID",
    "Match_Score",
    "Reason",
    "Frequency_Count",
    "Helpful_No_Count",
    "Decision_Factor_Context",
    "Evidence_Status",
    "Recommended_Action",
    "Owner_Status",
    "Notes"
  ],
  "routing_rules": {
    "high_match_answered_threshold": 0.68,
    "weak_existing_threshold": 0.42,
    "new_subquestion_threshold": 0.26,
    "new_url_default": "No",
    "safety_checks_first": true,
    "local_data_requires_verified_source": true
  },
  "recommended_action_by_classification": {
    "ANSWERED_EXISTING": "No new content. Track frequency and helpfulness; improve snippet only if negative feedback accumulates.",
    "WEAK_EXISTING": "Strengthen existing answer block and/or evidence on canonical page.",
    "NEW_SUBQUESTION": "Add a new answer-first block to existing canonical page after editorial review.",
    "NEW_DECISION_OBJECT": "Create new structured Decision Object; create new URL only if intent is truly distinct.",
    "OUTDATED_EVIDENCE": "Refresh sources/review date on existing object/page.",
    "LOCAL_DATA_MISSING": "Add verified market/access object; do not invent current pricing or availability.",
    "ENTITY_AMBIGUITY": "Manual entity resolution before publishing anything.",
    "NOT_WORTH_TARGETING": "Do not publish.",
    "SAFETY_ESCALATION": "Do not answer as personalized prescribing. Route to safety/medical guidance."
  },
  "editorial_rules": [
    "Update the existing canonical page before creating a new page.",
    "Create a new URL only when intent, decision logic, and evidence needs are genuinely distinct.",
    "Aggregate repeated questions into one canonical answer object rather than publishing wording variants.",
    "Never convert individualized dosing or stop/change-medication questions into automated treatment advice.",
    "Do not publish current price, availability, insurance, or country claims without a source and retrieval date.",
    "Negative helpfulness feedback is a content-quality signal, not proof that the medical answer is wrong."
  ],
  "first_party_data_status": {
    "server_side_ingestion": "not enabled",
    "queue_engine": "implemented as schema + client-side routing support",
    "sensitive_health_fields_required": false
  }
}